Cancellation
The cancellation modul provides the possibility of cancelling invoices and credit notes. The invoices are transformed into credit notes and the invoice amount is recredited. Credit notes are transformed into invoices and the credit amount is recharged. Except for discount recalculations inovices of all types can be cancelled.
Initially the testing mode is on and there are no restrictions on media combi, order data, campaign data or invoice data. You can start the cancellation right away which will lead to collecting all regular invoices and credit notes of the selected period for cancellation. But it is also possible to search for certain invoices by setting restrictions which will be detailed in the following steps.
Clicking into the selection fields each opens a dropdownlist with the available data. You can either manually search for data by scrolling down the list and picking the favoured record, or by entering parts of the name of the record.
Please note that there are dependencies of data due to their hierarchy. I.e. if you select a certain media combi, you will only get to select orders that own suborders which are connected to this media combi. If you reset or change a selection, the subordinate selections will be reset aswell.
If the flag for product invoice has been set in the suborder masterdata you can specifically search for invoices by product.
- You can narrow the search down to a range of invoice numbers...
- ... or to the period that has been invoiced.
- If you select an invoice date, only invoices that have been created on that particular date will be displayed.
- Depending on system settings you might be able to manually select the date that will be displayed on the cancellation document.
To confirm the restrictions you need to click the "Apply"-button. Now you can start the search. The search results will be displayed in a table below the buttons.
To pre-select invoices for cancellation, you need to activate the checkbox in the cancellation-column and click on "Apply".
The pre-selected invoices are now displayed at the top of the table and highlighted in red. To prevent the user from accidentally cancelling invoices, the cancellation-flag was removed and has to be set again to finally cancel the invoices.
Activate the checkboxes of the invoices that are to cancel and press the "Start"-button.
Cancellations that were created in testing mode are tagged as temporary documents. They aren't stored in the system since the cancellation run was simulated.
The invoices that were found for the simulation are still displayed after the testing run and the invoices that were selected for cancellation are still highlighted.